Free Returns
If you change your mind, you may return your items under the following conditions:
- Returns must be made within 14 days of delivery.
- Shoes must be unused, in their original condition, and in original packaging.
- Items must be returned via an ACS delivery point or at a physical store.
- You must obtain and keep proof of postage. Without proof, we may be unable to process your return if the parcel is lost.
- Claims for damaged or defective items must be reported within 24 hours of delivery. Please inspect your order immediately upon receipt.
- Returns that do not meet the conditions of this policy may not be accepted or refunded.
Approved returns will receive a full refund excluding delivery costs.
For any return requests or order changes, please contact us at
info@chrysanthoushoes.com
Kindly include your order number in the email subject.
Refunds & Exchanges
Damaged Items
To be eligible for a refund or replacement due to damage:
Email us within 4 days of receiving your order at info@chrysanthoushoes.com, including photos of the damage.
Return the damaged item to us.
Once received:
- A replacement will be shipped if available.
- If a replacement is not available, a full refund will be issued for the item.
- Exchanges (Size / Color / Model)
- Exchanges are free of charge.
- Exchanges can be completed at any ACS delivery point or physical store.
Please contact info@chrysanthoushoes.com
to arrange the exchange.
Non-Returnable Items
- Gift cards
- Refund Processing
Once your return is received and inspected:
You will be notified by email regarding the approval or rejection of your refund.
If approved, your refund or replacement will be processed within 7 days.
Refunds are issued to the original method of payment.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card provider (posting times may vary).
Contact your bank, as processing times can differ.
If the issue persists, please contact us at info@chrysanthoushoes.com
Shipping & Returns
Please contact us before returning any item.
Cyprus: Free returns apply.
Greece: Return shipping costs are the customer’s responsibility and are non-refundable.
Delivery times for exchanged items may vary depending on location.
Lost or Stolen Packages
Chrysanthou Shoes is not responsible for packages confirmed as delivered to the address provided at checkout. Upon request, we will provide delivery confirmation, tracking details, and carrier information to assist with investigations.
Return Address (Exchanges Only)
Company Name: Chrysanthou Shoes
Address: Propileon 26, 8027, Paphos
Tel: +357 26 937731